We want you to feel good in your Sincerely, An Introvert purchase. If something isn’t right, we’re here to help.
We offer 30-day returns, free return shipping, and one complimentary size exchange per apparel item—including items purchased during a promotion or with a discount code.
You have 30 days after receiving your item to request a return.
To qualify, items must be unused, unwashed, undamaged, and in their original condition. You’re welcome to try apparel on to check the fit, but it must not be worn beyond trying it on. Please include any tags originally supplied with your item.
You’ll also need your order number or another proof of purchase.
Email support@sincerelyanintrovert.com with your order number, the item you’d like to return, and whether you’re requesting a refund or a size exchange.
Once your return is approved, we’ll send you a prepaid return shipping label and instructions. We cover return shipping.
Please contact us before sending anything back. Returns sent without prior approval will not be accepted.
Not quite the right fit? We offer one complimentary size exchange per apparel item for the same design, garment style, and color in a different available size.
Your first size exchange includes:
Free return shipping.
Free shipping for the replacement.
No additional charge if your new size has a higher price.
Size exchanges are treated as even exchanges, with no price adjustment in either direction. If you purchased during a promotion or used a discount code, you can still request a size exchange after that promotion ends.
Exchange requests must be made within 30 days of delivery, and the original item must meet our return conditions.
Because our apparel is made to order, we’ll begin producing your replacement after receiving and approving your returned item. Please allow 5–10 business days for production, plus shipping time.
We’ll confirm size availability before approving your exchange. If the requested size is unavailable, you may return the eligible item for a refund instead.
If your replacement still doesn’t fit, contact us within 30 days of receiving it to request a return for a refund. The complimentary size exchange is available once per original item purchased.
Items purchased with a discount code or during a promotion are eligible for returns and complimentary size exchanges under the same conditions as full-price purchases.
Refunds reflect the amount actually paid for the returned item after applicable discounts. For multi-item promotions, discounts are allocated across the qualifying items; refunds are based on the discounted amount allocated to the item returned.
Please inspect your order when it arrives. If an item is damaged, defective, or incorrect, email support@sincerelyanintrovert.com as soon as possible with your order number and photos of the issue.
We’ll work with you to arrange an appropriate replacement or refund at no additional cost. If a return is needed, we’ll cover the shipping. These resolutions do not count toward your complimentary size exchange.
We’ll notify you once we’ve received and inspected your return and confirm whether your refund has been approved.
Approved refunds will be issued to your original payment method for the amount paid for the returned merchandise. Original delivery charges are not refundable for ordinary returns. If the return is due to a damaged, defective, or incorrect item, we’ll also refund any applicable original shipping charges.
Your bank or payment provider may need additional time to process and post the refund.
Contact us at support@sincerelyanintrovert.com for help with a return, refund, or size exchange.
